Since 2004

Solution area

Customised Workflow Management Solutions

Tailored digital systems that automate, monitor and optimise your specific business processes from start to finish.

The operational situation

Where this usually starts

Customised workflow management software is a tailored digital system designed to automate, monitor and optimise an organisation’s specific business processes from start to finish.

Unlike off-the-shelf software, which forces your team to adapt to rigid, pre-built processes, customised workflow software is built or configured to fit your exact operational rules, approval chains, data structures and compliance needs.

  • A core process runs on spreadsheets, email and memory, so nobody can see where each case is or who is holding it.
  • Off-the-shelf software forces the team into a process that does not match how the work is actually done, and workarounds pile up around it.
  • Approvals are agreed informally, so it is unclear who approved what, when, and on what basis.
  • Data is re-keyed between steps and systems, introducing errors and delays.
  • When compliance or management asks for evidence, it has to be reconstructed after the fact.

Deployed solutions

What we have deployed in this area

Inventory Control and Stock Requests Management

Inventory control with stock requests, approvals and issue records, so stock on hand and who requested what are visible without a paper trail.

Production and Logistics Planning System

Planning production and logistics activities against capacity, schedules and resources, with one plan the operations team works from.

Complaint and Work Order Management System

Complaints captured once, converted into work orders, assigned to the right team and closed with a record of what was done.

What is captured or connected

The records the system holds

  • Each step of the process, its status and who is responsible for it
  • Approvals with the approver, the time and the basis recorded
  • Data structured the way your operation already describes it
  • A complete audit trail from first request to closure
  • Management reports drawn from the live process rather than separate spreadsheets

How we adapt it

Configured around your property

  • Your operational rules and approval chains, built into the workflow rather than left to memory
  • Your data structures, categories and reference lists
  • Compliance checks and mandatory fields at the steps where they matter
  • Integration with the systems and records you already use
  • Refinement after go-live, as daily use shows what to adjust

The next conversation

Bring these to a solution-exploration session

You do not need a specification. A clear description of how the workflow runs today is enough to start.

Book a solution-exploration session
  1. Which process you want to start with, and who is involved from start to finish
  2. Where the process stalls today, and what workarounds have grown around it
  3. What an off-the-shelf tool could not do for you
  4. What compliance, management or customers need to see from the process

Other solution areas

Related workflows

Real Estate Management Solutions

Tenant, contractor, maintenance, accommodation and visitor workflows, handled as connected systems with clear records.

  • Tenant Management System Tenant records, work-order applications and fault reporting.
  • ePTW Submission Portal Electronic permit-to-work applications.
  • Preventive Maintenance System Planned maintenance schedules and records.
  • Safety Induction Course Portal Safety-induction and training-management workflows.
  • Dormitory and Hostel Management System Accommodation and resident tracking.
  • Facility Booking System Reservations for shared facilities and resources.
  • Visitor Management System Digital registration, check-in and access workflows.

Integration and Middleware Solutions

Middleware that connects your operational systems to platforms, regulators and devices, so data moves without re-keying.

  • Healthcare integration with Synapxe Integration between healthcare systems and Synapxe platforms.
  • Electronic Productivity Submission System (EPSS) Electronic submission of productivity data through EPSS.
  • Construction Productivity Data Automated Submission System Automated productivity-data submission to BCA’s SGBuildex. SGBuildex Integrated Partner.
  • Door access control integration Connecting workflows to door access control systems.
  • Hotel PMS integration Integration with hotel property management systems.

Next step

Book a solution-exploration session.

Bring one workflow that takes too long or is hard to keep track of. We’ll look at how it runs today and explore what a practical digital solution could look like for your property.

Book a solution-exploration session

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