Since 2004

Solution area

Real Estate Management Solutions

Tenant, contractor, maintenance, accommodation and visitor workflows, handled as connected systems with clear records.

The operational situation

Where this usually starts

Seven systems for property and facilities teams: tenant management, permit-to-work, preventive maintenance, safety induction, dormitory and hostel management, facility booking and visitor management.

  • Tenant requests arrive by phone, email and messaging apps, and nobody has one view of what is open, who owns it and how long it has taken.
  • Permit-to-work applications and extensions move through paper and email threads, so approvers cannot see what is pending, approved or about to expire.
  • It is hard to confirm that everyone on site has completed the required safety induction before work begins.
  • Planned maintenance sits in a spreadsheet or a contractor’s calendar, so it is hard to see what is due, what was done and when.
  • Dormitory and hostel records are kept in spreadsheets, so occupancy, room changes and resident movements are hard to keep current.
  • Shared facilities are booked through the management office and clashes are found on the day, while visitor sign-in lives in a logbook nobody can search.

Systems

What we have deployed in this area

Tenant Management System

Tenant and unit records, work-order applications and fault reports in one place, with the current status visible to the people handling them.

ePTW Submission Portal

Electronic permit-to-work applications, approvals and extensions, with the permit record available to everyone who needs it.

Preventive Maintenance System

Planned maintenance schedules, checklists and service records for building assets, so routine work is tracked and evidenced rather than remembered.

Safety Induction Course Portal

Safety-induction and training-management workflows for staff, contractors, vendors and site personnel, with completion records kept against each person.

Dormitory and Hostel Management System

Dormitory and hostel accommodation records: room allocation, occupancy, check-in and check-out, and resident tracking behind them.

Facility Booking System

Online reservations for shared facilities and resources, with availability and booking rules applied the same way every time.

Visitor Management System

Digital registration, check-in and access workflows, so the front desk keeps a searchable record without the logbook.

What is captured or connected

The records the system holds

  • Tenant, unit and contact records that other workflows can reference
  • Work-order applications and fault reports with location, category, attachments and status
  • Permit applications, approval decisions, conditions, extensions and the site rules applied to them
  • Induction completion records, validity periods and renewal dates
  • Maintenance schedules, checklists and service records for each building asset
  • Resident records, room allocation, occupancy and movement history
  • Facility reservations, visitor registrations, host details and check-in times

How we adapt it

Configured around your property

  • Your unit and tenant structure, request categories and approval routes
  • Your permit types, risk categories, approval hierarchy and site rules such as maximum extension periods
  • Induction content, assessment and validity periods for each role or contractor type
  • Maintenance frequencies, checklists and responsible parties for each asset type
  • Accommodation layout, resident categories, booking rules and visitor policies
  • Connection to records and systems that already exist, rather than re-keying them

The next conversation

Bring these to a solution-exploration session

You do not need a specification. A clear description of how the workflow runs today is enough to start.

Book a solution-exploration session
  1. Which tenant or contractor requests take longest to close today, and where they get stuck
  2. Which permit types you issue, who approves each one, and where the records are kept
  3. Which assets have planned maintenance today, and how you know the work was done
  4. How accommodation, booking and visitor records are kept, and who updates them
  5. What an auditor or a client would ask to see, and how quickly you could show it

Other solution areas

Related workflows

Customised Workflow Management Solutions

Tailored digital systems that automate, monitor and optimise your specific business processes from start to finish.

  • Inventory Control and Stock Requests Management Stock levels, stock requests, approvals and issue records in one system.
  • Production and Logistics Planning System Production runs and logistics movements planned against capacity and schedules.
  • Complaint and Work Order Management System Complaint intake, work-order creation, assignment and closure.

Integration and Middleware Solutions

Middleware that connects your operational systems to platforms, regulators and devices, so data moves without re-keying.

  • Healthcare integration with Synapxe Integration between healthcare systems and Synapxe platforms.
  • Electronic Productivity Submission System (EPSS) Electronic submission of productivity data through EPSS.
  • Construction Productivity Data Automated Submission System Automated productivity-data submission to BCA’s SGBuildex. SGBuildex Integrated Partner.
  • Door access control integration Connecting workflows to door access control systems.
  • Hotel PMS integration Integration with hotel property management systems.

Next step

Book a solution-exploration session.

Bring one workflow that takes too long or is hard to keep track of. We’ll look at how it runs today and explore what a practical digital solution could look like for your property.

Book a solution-exploration session

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